daver
February 17, 2023, 11:36am
#1
Hi all,
today we’re getting this error building app for iOS:
UserError: ERROR: Error Description not available (-24169)
Build log:
https://apps.volt.build/75451b7b-3fc1-42dc-ad14-39f8db1d05c1/voltbuilder.log
(we use build + upload to AppStore Connect)
iOS past days builds went fine.
Today Android’s build went fine.
What does this error mean?
Thanks
ghenne
February 17, 2023, 12:28pm
#2
Looking at the build logs, this message is being returned by Apple:
[2023-02-17 06:21:11 EST] <main> INFO: id = 20230217062111-516
[2023-02-17 06:21:11 EST] <main> DEBUG: SMART-CLIENT: getCurrent(); current data center is null
[2023-02-17 06:21:11 EST] <main> DEBUG: SMART-CLIENT: getCurrent(); iterator was null, setting it
[2023-02-17 06:21:11 EST] <main> DEBUG: SMART-CLIENT: getCurrent(); setting current data center to: contentdelivery02.itunes.apple.com
[2023-02-17 06:21:11 EST] <main> INFO: iTMSTransporter Correlation Key: 630d8be1-bd2b-4254-8943-8294e083a2b8-0001
[2023-02-17 06:21:11 EST] <main> DEBUG: SMART-CLIENT: Host HTTP header: contentdelivery02.itunes.apple.com
[2023-02-17 06:21:12 EST] <main> ERROR: Error Description not available (-24169)
[2023-02-17 06:21:12 EST] <main> DBG-X: Returning 1
We haven’t seen this error before - has something changed in your listing in iTunes Connect?
Nate
February 17, 2023, 5:00pm
#3
I’m getting the same error this morning. Yesterday builds uploaded to Appstoreconnect with no issues. To the best of my knowledge nothing changed on my end. Certificates & profiles all up to date.
build log: https://apps.volt.build/2f5d265c-f401-4c1b-bbbd-38068f4f0546/voltbuilder.log
I’m building from AppStudio.
Fairly urgent to get this resolved
Thanks,
Nate
ghenne
February 17, 2023, 5:05pm
#4
The error is happening at Apple’s end, not ours. The problem may be out of our control.
Let’s see if the problem in our build or in the upload.
To do so, can you try the following?
In voltbuilder.json, remove the itunesAccount, itunesAppPassword and itunesShortName lines.
Do another build. It should complete normally.
Download the ipa to your system
Upload to iTunes directly.
Let me know if you have any questions!
daver
February 17, 2023, 5:07pm
#5
Hi,
nothing seems changed in our end.
Certificates & Profiles are valid (expiring in May 2023).
Thanks
Nate
February 17, 2023, 5:23pm
#6
Followed those instruction and uploading directly to iTunes directly worked fine.
I can send you Apple’s log if that would be helpful…
ghenne
February 17, 2023, 5:30pm
#7
We can reproduce the problem here.
It looks like something changed at Apple’s end. We are working on a fix now.
ghenne
February 17, 2023, 5:53pm
#8
Thanks, @Nate . That’s the workaround for now, until we can get our upload mechanism going with whatever Apple changed at their end.
Never a dull moment here!
daver
February 17, 2023, 6:30pm
#9
Tried just now to build iOS and went fine! (and successfully uploaded to Apple servers)
https://apps.volt.build/81cd89cc-9a4b-46dd-85b6-70c0dbb04b15/voltbuilder.log
Thanks
D.
Nate
February 17, 2023, 6:36pm
#10
…it just wants me to appreciate how nice it is to upload directly from AppStudio